Privacy Policy
Privacy Policy for Geolava
Introduction
Geolava respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and share your personal information when you interact with our platform and services (the “Services”). By using the Services, you agree to the practices described in this policy. If you have any questions or concerns, please contact us at:
Email:admin@geolava.com
Phone: (650) 495-4925
Address: 101 waller street San Francisco 94102
Information We Collect
We collect the following types of information to provide and improve our Services:
- Personal Data: When you create an account or use our Services, we collect information such as your name, email address, phone number, and location data.
- Usage Data: We collect information about how you interact with the Services, such as the pages you visit, the searches you perform, and the features you use.
- Location Data: Our Services may collect your device's location data to provide location-based insights and services, such as property evaluations and risk assessments. You can control this by adjusting your device settings.
Category of Data | Purpose of Collection | How It’s Used | Third-Party Sharing | Retention Period
- Personal Identifiers
Purpose: User registration, authentication, and communication (name, email, phone number).
Usage: To manage your account, send service-related updates, and personalize your experience.
Sharing: Shared with service providers for user account management (e.g., hosting, email notifications).
Retention: As long as the account is active or required by law. - Location Data
Purpose: Gather real-time location for property-based insights and location services (background or foreground).
Usage: To provide location-specific AI insights, such as property risk assessments and valuation.
Sharing: Shared with location analytics providers, mapping services for accuracy.
Retention: Retained until services are no longer active or as required by law. - Property Data
Purpose: Collect details on properties such as size, value, and location for AI insights generation.
Usage: Used to generate property condition, valuation, and risk insights for users in industries like insurance.
Sharing: May be shared with property data services or insurance companies using Geolava insights for business purposes.
Retention: Retained for the period necessary to provide the Services. - Usage Data
Purpose: Interaction patterns with the Geolava platform, including pages visited and searches performed.
Usage: To improve the user experience, optimize performance, and provide personalized services.
Sharing: Shared with analytics service providers (e.g., Google Analytics) for performance tracking and improvement.
Retention: Aggregated usage data may be retained indefinitely. - Customer Feedback & Inquiries
Purpose: Collected via customer service channels, such as support tickets and feedback forms.
Usage: To respond to inquiries, provide support, and improve the Services based on user feedback.
Sharing: Not shared externally except for support providers or analytics for customer feedback.
Retention: Retained for the duration of customer support and feedback processes. - Payment Information
Purpose: Collected for billing purposes (credit card details, billing address, etc.).
Usage: To process payments for premium features, subscriptions, or transactions on the platform.
Sharing: Shared with payment processors (e.g., Stripe or PayPal) to complete transactions.
Retention: Retained as long as necessary to comply with financial regulations. - Third-Party Data
Purpose: Data from third-party partners, such as demographic information or external property data.
Usage: To enhance AI models and provide deeper insights into properties and locations.
Sharing: Shared with partners involved in enhancing Geolava’s database and insights.
Retention: Retained as per agreements with third-party partners. - Device Information
Purpose: Device type, operating system, browser, and IP address collected during platform use.
Usage: To enhance platform security, prevent fraud, and improve compatibility across devices.
Sharing: Shared with security service providers to monitor and enhance platform security.
Retention: Retained as long as necessary for security purposes.
How We Use Your Information
We use the data we collect for the following purposes:
- To provide and improve the Services, including delivering property insights and AI-generated information.
- To personalize your experience, including offering location-based services and targeted content.
- To communicate with you regarding updates, security alerts, and service announcements.
- To comply with legal obligations and resolve disputes.
We may use your information to conduct internal research and enhance the functionality of our AI models.
Sharing Your Information
We do not sell your personal information to third parties. However, we may share your data with:
- Service Providers: We work with third-party vendors to provide hosting, customer support, and other services on our behalf.
- Business Transfers: If Geolava is involved in a merger or acquisition, your data may be transferred as part of that transaction.
- Legal Obligations: We may disclose information when required by law or to protect our legal rights.
Data Security and Retention
We employ industry-standard security measures to protect your personal information from unauthorized access or disclosure. However, no online service can guarantee complete security. We retain your data for as long as your account is active or as needed to fulfill legal obligations and resolve disputes.
Your Choices
You can manage your privacy preferences by:
- Accessing and Updating Your Information: You can review and update your account information at any time.
- Opting Out: You may choose to opt out of certain communications or limit the collection of certain types of data, such as location data.
- Deleting Your Data: You may request the deletion of your personal data by contacting us. We will process such requests in accordance with applicable laws.
